Copyright 2013. Serenity Massage In Manchester. All Rights Reserved.
When booking an appointment with Serenity Massage, a Groupon, Living Social, or credit card number is to be taken, in order to insure the massage therapists time will be paid for if the client does not call within 24 hours of the appointment to cancel, or simply does not show up for their appointment. When booking an appointment, clients will be informed the information is needed to insure they will keep their appointment or call within 24 hours
Cancellation Policy -- When a client who has made an appointment with Serenity Massage calls to cancel their existing appointment 24 hours prior, and does not wish to reschedule their appointment there will be no penalties. If a client fails to cancel within 24 hours or does not show up for their scheduled appointment, their Groupon number or Living Social number will be entered in the system and will no longer be valid. If a credit card is on file, the card will be charged the full price for the massage that was booked.
Rescheduling Policy – When a client who has made an appointment with Serenity Massage calls to cancel their existing appointment 24 hours prior, they may reschedule their appointment with no penalties. If a client has failed to call within 24 hours of their existing appointment and/or does not show up for their scheduled appointment they may rebook, though they will have been charged for the missed appointment.
No appointments are to be booked without the Groupon, Living Social, or credit card information.
Some Exceptions May Apply!
Clients Must Be 17 years old or Older for any type of Massage at Serenity Massage.
Anyone younger than 17 years old MUST have a legal parent/guardian come in to sign a consent form before the massage.